WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.
• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.
• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1. Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.
2. Release the Reset button.
   After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.
3. Remove the Arlo SmartHub or Base Station from the account to prevent potential problems:
   • Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
   • Tap or click Devices.
   • Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
   • Tap or click on the Arlo SmartHub or Base Station that you want to remove.
   • Tap or click on the device name at the top of the Device Settings screen.
   • Tap or click Remove Device at the bottom of the Device Info screen.

To reconnect your Arlo SmartHub or Base Station to your Arlo account:

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Devices.
   Note: Make sure the correct Location is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
3. Tap or click +
4. Select Base Station/Hub.
5. Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.