How do I find the serial number and firmware version of my Arlo device?

You can find your device's serial number in two places:

  • In the Arlo app
  • On the device label

We recommend that you look in the Arlo app for the serial number of your device. If you can't find it in the Arlo app, or if the device is offline, then check the device label. However, the location of the device label varies.

To view the serial number and firmware version in the Arlo app:

  1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
  2. Tap or click Settings > My Devices.
  3. Select an Arlo device.
  4. Tap or click Device Info.
    The serial number and firmware version display.

Serial numbers are commonly found in the following places:

  • Base station serial numbers are typically underneath the base station.
  • Wire-free camera and light serial numbers are typically behind the battery, in the battery compartment.
  • Powered camera serial numbers are typically underneath the camera.
  • Doorbell serial numbers are typically near the batteries.