Terms of Sale
These terms and conditions of sale (“Terms of Sale”) apply to any purchase made by an end user customer on www.arlo.com (the “Website or "Arlo.com”). In addition, the purchase of Arlo products is subject to our Privacy Policy, and the use of our product is subject to our Privacy Policy and Terms of Service.
Pricing and Condition Policy
All prices mentioned in the Website do not include sales tax, and we will ship your product free for qualifying orders over $35 within the Arlo Shipping Region (except for Alaska and Hawaii). See the section on Payment Methods and taxes for more detailed information on applicable taxes.
Requirements to purchase a product on Arlo.com
In order to place a valid order for Arlo products on the Website, you must meet the following requirements:
- 1. You are 18 years of age or older and if you are ordering on behalf of a company you are authorized to conclude contracts on behalf of this company;
- 2. You are an end user and do not intend to resell the product(s); and
- 3. You guarantee that the information you provide to Arlo in the order is accurate and complete.
Ordering & Payment
Order Placement
You can order your Arlo product by Clicking on ‘Buying Options’ on the Website and add the product/s of choice to your shopping cart. Once you have added everything you need to your shopping cart and click ‘checkout now’ fill in the requested information (including any coupon or promotion information) or just log in to your Arlo account if you are a returning customer.
Once you click on ‘place your order’ your order is final. This means you will have to pay the purchase price.
If any of the scenarios for non-acceptance (as listed below) apply, Arlo may reject or cancel your order in which case we will refund any payment, if any, you have made. Once you have placed your order, you will receive an order confirmation by email.
Order Processing
Orders are processed pending availability and payment confirmation. Orders placed on or before 11:00 am US PT (Pacific Time) will begin processing on the same business day. Arlo will contact you with a follow-up email if the product you have selected is not currently in stock or if we need additional information for credit verification.
Arlo Refurbished Products
Arlo Refurbished products are inspected and tested to work and look like new. These pre-owned products have been inspected and tested by Arlo. The inspection and testing process includes a full diagnostic test, and a thorough cleaning process carried out by Arlo. The products have no visible cosmetic imperfections when held 13-15 inches away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All Refurbished products come with the 90-day Arlo Guarantee.
Order Cancellations
Once an order has been processed, it can only be cancelled up to 1 hour after being placed. To cancel an order, log into your account, go to “Order History”, find the order and select “Cancel” in the upper right corner.
Inventory Availability
Although we make every effort to keep sufficient stock of items listed on Arlo.com, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation. The products sold on our site are intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes. Arlo reserves the right, in its sole discretion, to limit order quantity and to refuse or cancel orders above the limit.
Non-acceptance of your order
- • You are not meeting the requirements for sale;
- • Arlo is unable to obtain authorization of your payment;
- • You are requesting shipment to a location that is not within the Arlo Shipping Region.
- • Products shown on the Website contain a manifest error, such as being incorrectly priced or otherwise incorrectly described; and
- • Other special circumstances that justify cancellation of the order, including but not limited to the misuse of a discount code and/or suspicion of fraud.
Payment Methods
Arlo accepts Visa, Master Card, American Express, Discover, and Paypal.
In accordance with the state law, if an item is subject to sales tax, it will be taxed using the applicable sales tax rate for your shipping address at the time of order. The amount of tax charged on your order will depend upon many factors including type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as sales tax may differ from the sales taxes ultimately charged.
Price Matching
Arlo does not price match. We will refund, however, the difference between the price that you actually paid (after the application of any coupons, promotional discounts, etc.) for a product you purchased on Arlo.com, and a subsequent, lower promotional price on Arlo.com that appears within 2 weeks of your purchase. Refunds will be given using the same form of your original payment. For clarity, we do not provide such refunds where you did not pay for the product, for example, when you received a coupon for a free product.
ID.me
As a thank you to first responders, nurses, teachers, military, government workers, and students, Arlo offers 15% off on full and sale priced products. Offer excludes accessories and bundles and is not stackable with other promotions. Limit 1 order every 90 days. ID.me verification required at checkout.
Shipping & Delivery
After placing your order and when your payment is confirmed, we will ship your order within one business day. A shipping confirmation with a tracking code will then be emailed to you.
You normally will receive your order within 1-3 business days. Ground shipping is free of charge for qualifying orders over $35 and if your order is shipped within the Arlo shipping region (except Alaska or Hawaii). Our shipping partner may send you an email offering more detailed delivery services, like the possibility to opt for a particular delivery slot. This is a service offered by the shipping partner and is not provided by Arlo.
During the peak holiday season you may experience delays in shipping speeds due to factors beyond Arlo’s control.
If you need faster shipping you can opt for Express 2day Air when placing your order. The additional costs are indicated, so you will know the pricing before selecting the option.
Products purchased on arlo.com will only be shipped to addresses within the United States and are subject to United States and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.
Please Note:
- 1. Under certain circumstances, we may not be able to deliver to freight forwarders, hotels, PO Boxes or armed services APO/FPO/DPO.
- 2. We do not ship on weekends or public holidays
- 3. Products sold on pre-order or backorder will not be shipped within the delivery terms as described above and we will inform you of the expected shipping date when the product ships.
- 4. If your order is subject to review due to a suspicion of fraud, delivery may be delayed and/or cancelled.
- 5. Shipping to some zip codes within Oregon, Washington, Idaho, Montana, New York, and Maine may experience an additional one day transit.
Arlo Shipping Region:
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
Returns
Arlo's return policy allows for products purchased directly from Arlo.com to be returned by the original purchaser during the initial thirty (30) day period from date of shipment. We will refund the full purchase price.
In order to return your product under the return policy, please check that:
- • You have purchased the product directly from Arlo.com
- • You contact Arlo and begin the return process within 30 days from the original shipment date;
- • The product is returned in the original Arlo packaging, with all materials included, and in new or as-new condition; and
- • You strictly follow the Arlo return instructions as set out below.
An Arlo return authorization number (RMA) must first be obtained as provided below. We will only refund you the purchase price; shipping and handling are not refundable.
What you need to do if you want to return a product:
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• Contact our Customer Support team for RMA authorization
The return authorization number must first be obtained from Arlo's Customer Service by initiating a chat with our order support team at https://www.arlo.com/en-us/contact-us.html
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• Use the Arlo shipping label and save a copy
You will receive an email confirming the RMA number and a prepaid returns shipping label. Follow the shipping instructions on the label to send the products back to Arlo. We are unable to process returned products sent using an alternate carrier or shipping label. Retain a copy of the shipping label with the applicable tracking number provided by the carrier.
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• Return the product within 14 days of the RMA issue
Arlo must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Package the product in a way that will avoid damage in transit. All contents (brochures and wires) need to be included and the product must be returned in its original Arlo packaging.
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• Receive your refund or a repaired or replacement product
You may expect to see a credit to your account within 10-15 business days. Credit will be issued in the same manner as your original purchase payment.
Return authorization numbers are valid for only fourteen (14) days from issuance. If the product is returned to Arlo without an Arlo return authorization number, and/or beyond the fourteen (14) day period, and/or without proper packaging, Arlo retains the right to refuse delivery of such return or may return the unit to you at your expense and with no refund issued.
Warranty
A defective Arlo product? This is our Arlo Warranty.
We stand for the quality of our Arlo products. The details of this warranty are set out in our Limited Hardware Warranty
Your local consumer protection laws may provide additional rules on warranty. The Arlo Warranty does not in any way restrict the rights that you may have under such rules.
General Legal Terms
Arlo may change these Terms of Sale at any time by posting revised terms on this Website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised Terms of Sale were posted. If any part of these Terms of Sale is for any reason unenforceable, that shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Sale.
These Terms of Sale are subject to the law of the state where you live.
Dispute Resolution by Binding Arbitration; Class Action Waiver. PLEASE READ THIS PROVISION CAREFULLY. IT AFFECTS YOUR RIGHTS.
YOU UNDERSTAND AND AGREE THAT BY AGREEING TO THESE TERMS OF SALE, YOU AND ARLO ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
Binding Arbitration
To the extent possible under your local law, both you and Arlo agree to arbitrate any and all disputes or claims arising from, in connection with, or in any way relating to the subject matter of these Terms of Sale. All disputes concerning whether a claim is subject to arbitration (including disputes about the interpretation, breach, applicability, enforceability, revocability or validity of these Terms of Sale) shall be decided by the arbitrator. Arbitration uses a neutral arbitrator instead of a judge or jury to resolve claims. Arbitration is less formal than a traditional court proceeding and the arbitrator’s decision is subject to limited review by courts.
The arbitration will be governed and administered by the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and consumer contract disputes, who will be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. To the extent JAMS is not available in your state, the arbitration will be governed and administered by the American Arbitration Association Consumer Arbitration Rules. The right to arbitration under these Terms of Sale is protected by, and any arbitration will also be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Both parties agree that the parties’ relationship involves interstate commerce. Judgement upon the award so rendered may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
Exceptions to Arbitration.
Notwithstanding the foregoing, each party will have the right to institute an action in a court of proper jurisdiction for injustice or other equitable relief pending a final decision by the arbitrator. For all purposes of these Terms of Sale, for any dispute between the parties that is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the United States Federal Courts located in the Northern District of California.
Class Action Waiver. The parties agree that they both give up the right to a jury trial, and that each may bring claims against the other only on an individual basis, and not as plaintiff or class member in any purported class action lawsuit or representative proceeding or consolidation action: CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED
This Arbitration Provision is Optional.
You may decline or opt out of this agreement to arbitrate by sending written and signed notice to legal@arlo.com within thirty (30) calendar days of agreeing to these Terms of Sale.
Questions or Comments?
If you have any questions or comments, feel free to contact our order support team at https://www.arlo.com/en-us/contact-us.html
If you contact us outside of our operating hours, be sure to provide a clear description of your question or comment. This will make it easier to sort it out for you. Also include your email or telephone number, so we know where to reach you. We will do our best to respond to your communication within one business day.